Privacy Policy

Last updated: November 2025

1. Who We Are

FramFridge is a community project based in Framlingham, Suffolk, working to reduce food insecurity and social isolation.
We provide free or low-cost access to surplus food, connect people with local services, and create a welcoming space for everyone in our community.

Our contact details:
FramFridge CIC
Framlingham, Suffolk, United Kingdom
Email: [email protected]
Website: framfridge.co.uk

We are the “data controller” of the personal information we collect.

2. The Information We Collect

We only collect the information we need to run FramFridge safely and effectively.
This may include:

  • Contact details – such as your name, email address, or phone number if you contact us or sign up to volunteer.
  • Volunteer details – including emergency contact information, availability, and relevant training or DBS checks.
  • Donor information – if you support FramFridge financially or through food donations, we may collect your contact and payment details (payments are processed securely by our third-party providers).
  • User information – if you access our services, we may collect limited personal details (e.g. number of household members) to help us understand local needs.
  • Photographs or stories – only with your consent, for community updates, social media, or reports.

3. How We Use Your Information

We use the information we collect to:

  • Run and improve FramFridge’s community services.
  • Contact you about volunteering, events, or donations.
  • Meet our safeguarding and health & safety obligations.
  • Report on our impact to funders and partners (only using anonymised data).
  • Keep you informed through newsletters (only if you’ve opted in).

We will never sell your personal information or share it with third parties for marketing.

4. Legal Basis for Processing

Under UK data protection law, we process personal information because:

  • It is necessary for our legitimate interests (e.g. managing volunteers, operating community services).
  • You have given us consent (e.g. to receive updates or for photos).
  • It is required to meet a legal obligation (e.g. safeguarding or record-keeping).

You can withdraw your consent at any time by contacting us.

5. How We Store and Protect Your Data

Your information is stored securely on password-protected systems or paper records kept in locked cabinets.
We regularly review our data security and limit access only to authorised team members and volunteers.

We keep data only as long as necessary:

  • Volunteer and contact records: up to 2 years after your last involvement.
  • Donation and financial records: up to 7 years for accounting purposes.
  • Service user records: anonymised once no longer required.

6. Sharing Your Information

We may share limited data with:

  • Partner organisations who help us deliver our services (e.g. local councils or charities).
  • IT or payment service providers that securely process data on our behalf.
  • Authorities, if required by law (e.g. safeguarding concerns).

All partners must comply with strict data protection standards.

7. Your Rights

You have the right to:

  • Access a copy of the information we hold about you.
  • Ask us to correct, delete, or restrict how we use your information.
  • Object to processing based on legitimate interests.
  • Withdraw consent at any time.

To exercise your rights, please email [email protected].
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Cookies and Website Use

Our website may use small text files called “cookies” to improve your browsing experience.
You can control or delete cookies through your browser settings.

9. Updates to This Policy

We may update this policy occasionally to reflect changes in how we operate.
The latest version will always be available on our website.

✅ Summary:
FramFridge respects your privacy and handles your personal information with care. We only collect what we need, keep it safe, and use it responsibly to support our community.